Consumer Information

The Health Care Financing Administration (HCFA), now known as The Centers for Medicare & Medicaid Services (CMS) maintains a Medicare Web site at  It contains up-to-date Medicare Information, including full descriptions of Medigap plans.  If you do not have a computer, your local library or senior center may be able to help you access this Web site.

Additional information available at Medicare Choices Made Easy


For Questions on: 



Phone Number: 

Administration, changes to Medicare Health Care Financing Administration 1-800-638-6833
Bills, rights, protections, denials, appeals, complaints, choosing a Medigap plan State Health Insurance Advisory Program (ELDERinfo) See Medicare Buyers Guide for Your State
Complaints about quality of care Peer Review Organization West Virginia Medical Institute, Inc. 1-800-642-8686 extension 266
Publications and information Medicare Hotline 1-800-638-6833
Discrimination Office of Civil Rights 1-800-368-1019
Enrollment and premium accounts, Social Security benefits, address change, lost Medicare card, questions Social Security Administration 1-800-772-1213 Web site:

Part A coverage and claims Fiscal Intermediary Medicare Claims Processing Service Center See Medicare Buyers Guide for Your State
Part B coverage, claims, services, fraud Medicare Carrier

Medicare Customer

Service Center

See Medicare Buyers Guide for Your State
Association of Retired Americans Member Information Services 1-800-806-6160

Medicare Choices Made Easy