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Important Phone Numbers and Web Sites

The Health Care Financing Administration (HCFA), now known as The Centers for Medicare & Medicaid Services (CMS) maintains a Medicare Web site at  It contains up-to-date Medicare Information, including full descriptions of Medigap plans.  If you do not have a computer, your local library or senior center may be able to help you access this Web site.

Additional information available at Medicare Choices Made Easy


For Questions on: 



Phone Number: 

Administration, changes to Medicare Health Care Financing Administration 1-800-638-6833
Bills, rights, protections, denials, appeals, complaints, choosing a Medigap plan State Health Insurance Advisory Program (ELDERinfo) See Medicare Buyers Guide for Your State
Complaints about quality of care Peer Review Organization West Virginia Medical Institute, Inc. 1-800-642-8686 extension 266
Publications and information Medicare Hotline 1-800-638-6833
Discrimination Office of Civil Rights 1-800-368-1019
Enrollment and premium accounts, Social Security benefits, address change, lost Medicare card, questions Social Security Administration 1-800-772-1213 Web site:

Part A coverage and claims Fiscal Intermediary Medicare Claims Processing Service Center See Medicare Buyers Guide for Your State
Part B coverage, claims, services, fraud Medicare Carrier

Medicare Customer

Service Center

See Medicare Buyers Guide for Your State
Association of Retired Americans Member Information Services 1-800-806-6160

Medicare Choices Made Easy


Note: EBC Card partners are only responsible or liable for the service or materials they provide. This is NOT insurance, but does provide discounts at certain providers for health care services. The member must pay for all health care services but will receive a discount from those providers who have contracted with the program.

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